SBI Cards (JV of GE and SBI) is hiring Customer Services Associates! Register now for Gurgaon & Chennai Walk-In Drive Date: 17th Dec 2013

SBI Cards (JV of GE and SBI) is hiring Customer Services Associates!
Register now for Gurgaon & Chennai Walk-In Drive 

Date: 17th Dec 2013
Time: 9 AM and 12 PM 

Venue & POC:
For Gurgaon: 
GE Capital, 10th Floor, Tower C, Infinity City, DLF Cyber City |  Contact person: Jivan Sandhya. 

For Chennai: GE Capital, # 141, 10th Floor, TVH Agnitio Park, Rajeev Gandhi Salai, Kandanchavadi, Old Mahabalipuram Road, Near HCL Building
Chennai: 600096 | Contact person: Sandeep M

Job Number	1902795
Business	GE Capital
Business Segment	Capital - International
Posted Position Title	Associate - Customer Services
Career Level	Entry-Level
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	India
City	Gurgaon, Chennai
Postal Code	122002
Relocation Expenses	No
Role Summary/Purpose	Handle calls & emails from credit card customers
Essential Responsibilities	Would be part of the customer services team handling inbound calls / emails from Credit Card holders. Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism. Would be required to contribute to cross sell targets through inbound as well as outbound channels. Job requires Compliant to Business Policy, processes and procedures
Qualifications/Requirements	Desired- 1-2 years experience in Customer Services- in a customer-facing role. Graduate in Any Discipline Proficient in English and Hindi
Desired Characteristics	Strong Communication skills Computer skills (MS Office) Working in teams Pro active approach Negotiation and persuasive skills Apply Now https://xjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=54&siteid=5346&jobid=1133377